• When can we deliver?

  After you have paid for and completed your order through our website, delivery takes around 3-4 working days. For postcodes where surcharges apply, delivery may take longer. Your order will be delivered between 9am to 5pm Mon - Fri (except Bank Holidays). For more information about how your WoodBlocX order will be delivered - please read our helpful delivery guide. UnfortunatelyPopular

• How will my WoodBlocX order be delivered?

  Your WoodBlocX order will be delivered on a wooden pallet to the address you specified at checkout. Depending on the size of your order, you may receive multiple pallets. For more information about when we can deliver, please read our delivery dates guide. We use the Palletways network to deliver our pallets across the UK (view [postcodes with a surchaSome readers

• How much does delivery cost?

  We offer FREE DELIVERY on all UK mainland orders - this usually takes around 3-4 days. For surcharge postcodes this can take slightly longer. During the checkout process, you will be able to select an ESTIMATED delivery date, however, please note this is a provisional date that will later be confirmed by our delivery company (they will call you before attempting delivery). Your WoodBlocX order will be delivered on a pallet between 9am to 5pm Mon - Fri (except Bank HFew readers

• What does kerbside delivery mean?

  Kerbside delivery means that your WoodBlocX order will be delivered to the nearest kerbside at the address you have specified. Delivery drivers will not be able to move your pallet up steps or step hills, across gravel or over grass. If your build location is not close to where your pallet is delivered there’s no need to worry, the individual blocks and components areFew readers

• What does pallet delivery actually mean?

  Pallet delivery demonstration As WoodBlocX orders are large and heavy, your order will be packaged and delivered on a wooden pallet using a palletised freight company. Please watch the informative video shown above for a demonstration of our delivery process. ||| PLEASE NOTE: Although the delivery driver will do the best they can to drop your pallet as close to your build location using their pallet trolley, we can only guarantee kerbside delivery. It is not possibleFew readers

• I can't find my layer-by-layer build instructions in my delivery?

  Since the pandemic, we have stopped including hard copy printed instructions with deliveries (unless ordered as an 'extra'). Instead, your layer-by-layer building instructions are attached to your order confirmation email. Before you start building, we also recommend you read our general 'How to Build WoodBlocX' guide. If you have ordered one of [oFew readers

• Do you recollect the wooden pallet used to deliver my WoodBlocX order?

  No, unfortunately we don’t. You could always repurpose your pallet into something new for your garden or look for a local company who collects used / unwanted pallets.Few readers

• What postcodes are subject to a delivery surcharge?

  Postcodes listed below are subject to a surcharge: £35 - IV51-56, Isle of Skye £50 - Northern Ireland £55 - All HS Postcodes £60 - PA20, Orkney/Shetland £65 - PA42-49, PA75-78, KA27, Isle of Wight £120 - PA60-62, PH42-44, KA28 £105 - Isle of Man £150 - Guernsey/Jersey Please note: delivery times to surcharge areas takes a minimum of 5 working days.Few readers

• Why does the delivery selection show a period of days? (estimated delivery times / 2 day delivery window)

  We want to be honest with our customers when ordering WoodBlocX about delivery, that's why there's a period of days to expect your delivery. You will receive a telephone call before your order is delivered so this gives you a window to be ready. We’ll do everything we can to meet the earliest date so you can get started with your project! After dispatch, for live tracking updates please view your Order Status Page (linked in your order emails). Please wait for your WoodBlocX order to arrivFew readers